Privacy Policy

Thank you for visiting this website and using our services! We value every single client and each opportunity to cooperate, which is why we take the privacy of your data very seriously. We strive to not only process and store your personal data fairly and lawfully, but also to communicate this as transparently and clearly as possible.

This Privacy Policy contains the following information:

types of personal data we process;
purposes of processing personal data;
on what basis we collect this data;
data retention periods;
and other relevant information.

Please read this document carefully, as every time you visit the www.hendlex.lt website regardless of which device you use for this, or use our services, or using our services or purchasing goods or services of JCS “Baltic nano technologies” through other JSC “Baltic nano technologies” sales channels, you agree to the terms described in this Privacy Policy. If you do not agree to these terms, we regret to ask you to not visit our website and use our content/services. This Privacy Policy is subject to change without separate notice, therefore please check every time you visit our website.

WHO ARE WE?
Our contact details:

MB „Nantai”

Legal entity code: 306181507

Office address: M. Valančiaus g. 11, Kaunas. Lithuania

Tel. : +370 614 33330

E-mail: info@hendlex.lt

If you are under the age of 14, you may contact us and use our services, however, you may not share your personal data with us for direct marketing purposes (such as subscribing to newsletters) without the consent of your parents or other legal guardians.

WHAT TYPES OF PERSONAL DATA DO WE PROCESS AND WHY?

In order to conclude service agreements and other types of agreements, fulfill our contractual obligations, and administer our customers, we may collect the following data:

Name, surname;
Personal identification number;
Residential address or registered office address;
Bank account number;
Individual activity certificate number or business license number;
Name of the company, institution, or organization that you represent and your job position;
E-mail address;
Phone number;
Signature;
Previous communication (via social networking websites, e-mail, or in writing).

In order to administer the e-shop and fulfill customers’ orders, when the customer registers on the website, we collect the following data:

Name, surname;
Phone number;
E-mail address;
Purchasing history;
Encrypted password;
Address for product delivery;
Company name and other additional information (this data is not required, you may share it by choice).

If you are a winner of a competition, promotion, or other game organized by us on social networking websites, we collect the following data:

Name, surname;
Phone number;
The address to which we will ship the prize that was won;
For video surveillance purposes, we collect the following data;
Visual data of persons entering the areas of video surveillance.

In order to process your requests, inquiries, questions, and complaints, we collect the following data:

Name;
E-mail address;
Phone number;
The content and information related to this request, inquiry, question, or complaint;
Previous communication.

For direct marketing purposes, in order to inform you of relevant information, news about ourselves and our services, we collect the following data:

E-mail address.

If you participate in any contests, promotions, or other games organized by us on social networking websites, we may collect the data from your Facebook profile, which you allowed us to collect or which Facebook’s Privacy Policy allowed us to collect. The storage of such personal data is in all cases governed by Facebook’s privacy terms and conditions.

If you decide to contact us (by e-mail, phone, or via social networking websites), we will record the fact that you contacted us and may save the content of the communication along with your contact details and our responses.

For debt administration purposes, the Company may collect data of customer (or supplier):

The name of the representative;
Residence or registration address;
Phone number;
Email address;
Bank account number and bank name;
The amount of debt.

The Company may obtain personal data from data subjects or other sources (eg. population register, data provided by third parties or otherwise).

Information on how you use the features available on our website.

If you visit our website, we also collect information that reveals how you use our website and our services or automatically generated Website traffic statistics. To learn more, read the “Cookies” section.

Information from third parties.

We may obtain information about you from public and commercial sources (to the extent permitted by applicable law) and link it to other information we receive from you or about you. Your personal data may be made available to us from third-party social networking websites when you connect to them, for example, through your Facebook account.

You may choose not to provide us with certain information, but in that case, we may not allow you to use our services because we will not be able to guarantee their quality. We emphasize that we do not collect or store excess personal data. All data that we collect is necessary for us to ensure appropriate and individualised services.

ON WHAT BASIS DO WE COLLECT THIS DATA AND HOW LONG DO WE STORE IT?

In order to conclude service agreements and other types of agreements, fulfill our contractual obligations, and administer our clients, we collect data:

to reach an agreement (Article 6 (1)(b) of the Regulation);
to comply with legal obligations (Article 6 (1)(c) of the Regulation);
having a legitimate interests (Article 6 (1)(f) of the Regulation).

This data is stored for 10 years after the agreement has expired, starting from the date we last had contact with you or negotiated with you regarding the conclusion of an agreement.

In order to reserve the time of your visit, we collect data:

to reach an agreement (Article 6 (1)(b) of the Regulation).

This data is stored for 1 year starting from the date of the last visit.

In order to administer the e-shop and fulfill customers’ orders, we collect data:

to reach an agreement (Article 6 (1)(b) of the Regulation);
having legitimate interests (Article 6 (1)(f) of the Regulation).

This data is stored for 3 years starting from the date the client last used the e-shop services or the website’s content.

In order to organize training and other events, we collect data:

to reach an agreement (Article 6 (1)(b) of the Regulation);
having legitimate interests (Article 6 (1)(f) of the Regulation).

This data is stored for 5 years starting from the date of the respective event.

If you are a winner of a competition, promotion, or other game organized by us on social networking websites, we collect data:

to reach an agreement (Article 6 (1)(b) of the Regulation);
having legitimate interests (Article 6 (1)(f) of the Regulation).

This data is stored until the agreement is fulfilled.

In order to process your requests, inquiries, questions, and complaints, we collect data:

having legitimate interests (Article 6 (1)(f) of the Regulation).

This data is stored for 10 years starting from the date of your last request.

For direct marketing purposes, we may collect data:

with your consent (Article 6 (1)(a) of the Regulation);
for detailers direct marketing applies in accordance with the Law on Electronic Communications of the Republic of Lithuania, Article 69, which states that: “When a person obtains in accordance with the procedure and conditions set out in the Law on Legal Protection of Personal Data from customers their electronic contact details in the process of selling a product or a service, he may use these electronic contact details for direct marketing of its own similar products or services provided that customers are given an opportunity in a clear and distinct manner, free of charge to refuse the usage of their electronic contact details when they are obtained; this opportunity shall continue to be offered with each subsequent message in case the customer has not initially objected to such usage.”.

This data is stored for 5 years starting from the date of receiving consent; when direct marketing is carried out in accordance with Article 69 of the Law on Electronic Communications of the Republic of Lithuania – until the person revokes his/her consent to the processing of data for direct marketing purposes. You may withdraw your consent at any time by contacting us via email at info@hendlex.com or by phone +370 646 11777.

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We only disclose your personal data to reliable third parties for the sole purpose of providing efficient services and properly fulfilling the purposes of our data processing. Specifically, your data may be shared with the following third parties:

Google (Google Analytics and AdWords services), data is transferred to the U.S.A. Your data is stored under the Privacy Shield program, which you can read more about here;
Facebook, Inc. Data is transferred to the U.S.A. Your data is stored under the Privacy Shield program, which you can read more about here.

Our partners providing delivery services; specifically:

Omniva: read their privacy policy here;
Venipak: read their privacy policy here.

Our partners providing electronic banking, payment, and electronic payment services, debt administration specifically:

Paysera: read their privacy policy here.

Our partners providing information technology, electronic communications, advertising, auditing, legal and other services;

State supervisory and law enforcement authorities.

If the customer (or supplier) fails to pay for the provided services or goods on time, the Personal Data may be transferred to a third party – the debt management company for the purpose of debt administration and debt collection, upon the Company’s decision.

We will provide these service providers with your personal data only to the extent required to perform a particular service.

DO WE PROTECT YOUR PERSONAL DATA?

Yes, we take all appropriate steps to protect your information, however, no website, online transaction, computer system or even wireless connection is completely secure. While we are committed to doing our best to protect your personal data, we cannot guarantee absolute security of your personal data transferred in our platform. By sharing any information you also bear the risks associated with its transfer. Upon receipt of your personal data, we will apply strict procedures and security measures regarding such data.

YOUR RIGHTS

Each data subject, i.e. each of you whose personal data we process, have the following rights:

To submit a request for confirmation that we process data relating to you; if so, to request access to the data being processed and information related to it;
To submit a request to correct or, in accordance with the purposes of processing the personal data, to complement the incomplete personal data;
To request to delete the information we have about you if we are using it illegally;
To submit a request to limit the processing of personal data if you object to the accuracy of the data or the processing of the data, do not consent to the deletion of your unlawfully processed data, or you need the data to declare, enforce or defend legal claims;
To submit a request to transfer (receive) the data you provided to us under the agreement or with consent, and which we process by automated means in a shared electronic form;
To disagree or revoke prior consent to the processing of your personal data when such data is processed or intended to be processed for direct marketing purposes, including profiling in so far as it relates to such direct marketing;
To object to the use of your personal data where this is done by us or third parties having legitimate interests;
To file a complaint with the State Data Protection Inspectorate (see www.ada.lt).

If you no longer want your personal data to be processed for direct marketing purposes or have any other request regarding the processing of your personal data, please email us at info@hendlex.com

THIRD-PARTY SITES, SERVICES, AND PRODUCTS ON OUR WEBSITES

This website may contain third-party billboards, links to their websites and services which we do not control or take responsibility for the security and privacy of the information collected by third parties. Please read the privacy statements that apply to the third-party websites and services that you use.

This Website uses strictly necessary, functional, analytical, and targeting (advertising) cookies, which help display our website and ensure its functionality and browsing experience. For more information on how these cookies work, please visit www.cookiecentral.com.

The cookie-related information is not used to identify you personally, we control the collected information. Such cookies may be used for the following purposes:

to ensure efficient and proper functioning of the website;
to anonymously collect statistics about your browsing behaviour;
to save the preferred settings that you previously selected for the website;
to gather reliable information on the use of our website which enables us to determine whether the website meets user needs and improve it accordingly.

The legal basis for processing the data generated through the use of cookies is legitimate interests of the Company. We do not link our users’ IP addresses and email addresses to any personally identifiable information. This means each user’s session will be recorded, while www.hendlex.lt users will still remain anonymous.

Strictly necessary, functional and analytical cookies are a condition of using our website. If you decide to disable other types of cookies, we cannot guarantee the proper performance of our website when you visit it. You can control the use of targeting (advertising) cookies by changing your browser settings.

HOW TO MANAGE AND DELETE COOKIES

When you use a browser to access content on our Website, you can always configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is downloaded. Each browser is different, so if you don’t know how to change the cookie settings, check out your browser’s “Help” menu. Your device’s operating system may have additional cookie controls. If you do not wish that the information be collected using cookies, use the simple method in most browsers that allows you to opt-out of the use of cookies. To learn more about managing the cookies, please visit: https://www.allaboutcookies.org/manage-cookies/.

Our Website may also contain links to other websites run by individuals, businesses, or organizations. Please note that we shall not accept any responsibility or liability for the content or privacy practices of such websites. If by clicking on a link you are redirected to other websites, please be sure to review the privacy policies applicable to those sites.

Privacy policy not clear? Have any questions, requests, or complaints? Let’s talk about it! E-mail us at: info@hendlex.com

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